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Knowledge base in adaptation
The bot answers common questions and helps a beginner navigate when starting work.
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From the user Borisbot
New employees always have a lot of questions: where to get access, how the first working day goes, who to contact for various issues. But often the information is in several sources or only colleagues can help. This makes it more difficult to adapt and puts a strain on HR and other employees. We have created a chatbot that will help simplify the search for information and make it convenient.
The information is structured by categories and is available in a clear interface.
✔️ You can link a chatbot to CRM, Slack, and corporate portals.
✔️ You can connect AI to receive and process questions that are not in the FAQ list.
Test the bot on the interactive screen above ⤴️
How it works
You form a knowledge base of frequently asked questions that will help newcomers adapt to the company faster. It is better to place a chatbot with an FAQ in a corporate messenger (Slack, Telegram, Tam, Bitrix). This can be an independent scenario or part of a large adaptation program in a chatbot. The FAQ can be supplemented with a bot for adaptation on the first working day.
When a new employee goes to work, they get access to the bot: by an event in your system, a link, or a QR code. The employee clicks on the button and selects a category from the list, for example, communications. Each category has a list of questions.
The bot sends responses in the form of text, pictures, videos, and documents. You can also attach links to corporate resources. If an employee does not find the answer to his question, he can ask HR a question, and the bot will instantly send a notification by mail or Telegram.
You can connect an AI assistant to the bot to answer questions that are not in the ready FAQ list.
How to set up the bot
✔️ Register in the BuddyBot constructor, create a project and add the template "Knowledge Base for employees during the adaptation period".
✔️ Prepare the FAQ, answers and edit the script in the constructor. You can find out how to work in scripts here.
✔️ Connect Telegram.
✔️ Test the script on yourself. If you have any questions about self—configuration, write to the community in Telegram.
If you want to master the basic setup of chatbots for HR, register for the mini-course "HR Tech with your own hands".