Talpha
Knowledge base with GPT
The bot answers questions about the work of the builder, saves requests in the system and sends them according to different scripts.
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You need to log in to see the interactive example
The chat-bot connects to GPT and generates answers to user questions. If you work with instructions, manuals, articles, FAQs, then the bot can help you quickly and accurately provide the necessary information to user requests. For example, answer employee questions about work processes or issue educational programs, tell customers about a product or communicate with support.
The bot answers a question, saves requested information and guides you according to the appropriate script.
How does it work?
The assistant can be built into your website or service (as in our example), create a QR code with a bot, or place a separate link. The bot works on the browser, Telegram, Slack and other messengers.
The user activates the bot and can ask a question in free form. The bot searches for information in the loaded knowledge base and generates an answer within 10-40 seconds.
Along with the response to the request, you can offer a link to the knowledge base so that a user can view the information independently if desired.
Next, the bot asks to rate the response received and records the communication in the table: a user’s request, the bot’s response, and the response rating. This helps to analyze the bot’s work in order to further supplement the knowledge base and train the assistant to provide more accurate answers.
Depending on a user's assessment, the script diverges into several branches. If a user is not satisfied with the answer, he can write directly to support or go to the knowledge base.
How to set up the bot?
1. Create a project in the designer and add this template. Two scripts and a table will appear in your project.
2. Register on the platform platform.openai.com.
3. Set up integration with GPT and the GPT Assistant block in the designer.
4. Upload the knowledge base as a document to platform.openai.com.
5. Edit the texts in the script and add the necessary links.
5. Connect instant messengers in the “Settings” section.
6. Test the bot.
If you have any questions about setting it up yourself, refer to our community on Telegram.