AI Onboarding Bot for Call Center Agents

HR sends a new agent a link to the bot — via email, QR code, or automatically from Greenhouse. The agent opens the bot in Telegram and immediately receives a structured 30-day onboarding plan. The bot guides them through each stage — product and systems in week one, AI role-play with a virtual customer in week two, first independent calls by the end of the month. On day 7 and day 30 a pulse survey is sent automatically, and the team lead sees every agent's progress in a shared dashboard.

Why it works

🎯 Agents are live faster — product knowledge, scripts, and systems are structured into a ready-made plan from day one

🤖 AI role-play trains agents on tough calls — without the risk of failing a real customer interaction

📦 Knowledge base and scripts always at hand — agents stay on script without interrupting colleagues

⚡ Team leads are freed from manual onboarding — the bot guides new hires step by step and flags delays automatically

KPIs

🏆 First independent call in 5 days — vs. 2–3 weeks with traditional onboarding

⏱ −60% team lead workload — no need to explain the basics to every new hire manually

📊 100% of new agents know the scripts by end of week one — consistent standard across the team

🔁 −40% mistakes after AI training — issues are addressed before going live, not after customer complaints

Who it's for

Built for inbound contact centers, adapts to any call center with regular hiring:

• Banks and insurance companies

• Telecoms and internet providers

• E-commerce and marketplaces

• Customer support and helpdesk teams

• Healthcare call centers and clinics