Talpha
First Support Line
The bot helps you accept and process support requests.
You need to log in to see the interactive example.
You need to log in to see the interactive example
From the user Borisbot
To help users quickly and efficiently, you need to have accurate information about a problem. We have created a bot for receiving requests, which helps receive and process support requests:
✔️ asks clarifying questions
✔️ directs a user to the necessary resource on typical issues (knowledge base, etc.)
✔️ automatically saves information to a table
✔️ instantly transmits a request to the support staff
✔️ allows to manage data: mark statuses, monitor response times, etc.
✔️ can be connected to AI ChatGPT
It works in a browser and messengers: Telegram, WhatsApp, Slack.
How it works
A user activates the bot by the link or QR code and switches to a browser or messenger. The bot clarifies the question and sends a script: if the request is typical, it offers materials for study, finds out the details on all other issues and continues the dialogue.
The bot asks for a contact and saves all the information on request in a table. This is a kind of CRM system that records important information about a request: date of receipt, content, status, responsible employee, etc. The table can be changed and customized.
The bot then sends a letter about the new request to the responsible employees via email or Telegram.
How to set it up
✔️ Register in the BuddyBot constructor, create a project and add the "Service for receiving requests" template. A script and a table will appear in your project.
✔️ Edit the bot script.
✔️ Set up a table with requests.
✔️ If necessary, connect a messenger in the "Settings" section.
✔️ Test the bot.
If you have any questions about self-setup, please refer to the Knowledge Base or contact our community on Telegram.